~ generally ~ business is back as usual. There may be some delays to the postal service - international orders are taking a little longer, and currently, large letters are not being delivered by Royal Mail on saturdays so this can impact on delivery time.
How long will it take for my order to be dispatched?
All orders will be dispatched within three weeks of the order being placed. All of your earrings and accessories are handmade to order by me!
It has been more than three weeks and I have not received a dispatch notice.
It is possible that the site has not sent a notice to you, but your order is likely on its way! You can always contact me to get an update on the status of your order through the website, or via my email, email@example.com
What postal service do you use?
I ship all orders via Royal Mail. Any international orders are sent Tracked & Signed to ensure your items safety!
Can I return/exchange my order?
Currently, all sales are final. I do not offer exchanges or refunds, unless in special circumstances (such as earrings arriving damaged).
I have a question about my order. Who can I contact?
You can contact me through:
What metal do you use in your earrings?
I use silver/gold-plated strong jump rings and findings, and surgical steel earring backs. I try to avoid nickel in all cases, but if you are someone who is sensitive to mixed metals, I also offer sterling silver for around £2 extra.
With proper care, the metal within your earrings should sustain a lot of use before you begin to see any tarnishing.
My rings are also handmade from tarnish-resistant, silver/gold plated metals. It is possible that if your skin is particularly resistant to some metals, some discolouration may occur as your skin comes into contact with the metal. However, this will differ from person to person.
I can see bubbles/slight imperfections in my earrings!
In every case, I will always try to send out the best quality product. However, every single item on this shop is handmade by me! And sometimes there will be slight imperfections to your earrings - though this should never impact on the overall quality of the earring, and if you are unhappy with it please feel free to contact me.
Every bump and bubble only makes the earring completely unique to you!